{"id":25358,"date":"2023-07-21T11:02:32","date_gmt":"2023-07-21T03:02:32","guid":{"rendered":"https:\/\/www.hexpertmalaysia.com\/polisi-pemulangan-dan-pertukaran\/"},"modified":"2023-08-18T11:44:55","modified_gmt":"2023-08-18T03:44:55","slug":"polisi-pemulangan-dan-pertukaran","status":"publish","type":"page","link":"https:\/\/www.hexpertmalaysia.com\/ms\/polisi-pemulangan-dan-pertukaran\/","title":{"rendered":"Polisi Pemulangan dan Pertukaran"},"content":{"rendered":"\t\t
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Polisi Pemulangan & Pertukaran<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Return & Exchanges<\/strong><\/p>

If you are not satisfied with your item(s) because of defects, you may return the item, subject to the following: Returns must be done within 7 days of receipt of purchase item(s). Item(s) must be unused Item(s), must be returned to us in the original packaging & in a good condition. The new item(s) will be sent back to you once the returned items have been verified to meet the above conditions. <\/strong><\/p>

NO RETURNS OR EXCHANGES ON SALE ITEMS<\/strong><\/p>

Unfortunately, we cannot accept any returns that do not meet above requirements. Refunds will be issued Excluding the original shipping and return label cost. Please note that customers are responsible for return shipping cost.<\/p>

ARE RETURNS FREE?<\/strong><\/p>

The shipping cost incurred for returning item(s) for a refund are not covered nor reimbursed by us.<\/p>

EXCHANGES<\/strong><\/p>

We accept exchange of items is only allowed if an item is defective (broken pump) or the wrong order is received. Please take note that exchanges are inspected upon receipt and will only be made once customer has mailed back the item(s) in good condition.<\/p>

Only regular priced items may be exchange, sale items cannot exchange.<\/p>

HOW DO I ORGANISE A RETURN?<\/strong><\/p>

To initiate a return, simply WhatsApp us at +60 11-6525 0600 (Customer Service) to returning your item(s). Pictures of the defected\/wrongly delivered items should be shared thru WhatsApp with Customer Service within 2 days of receiving.<\/p>

(PLEASE NOTE that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund postage costs.) ONCE the items are returned to our HQ, you will receive your refund (item price excluding original shipping cost). We will not be held liable for the loss of items being returned. We recommend using a registered post service to return goods and keeping a record of a tracking detail.<\/p>

WHERE DO I SEND MY RETURN TO?<\/strong><\/p>

  1. Securely pack the item(s) in a box\/parcel with a label printed RETURN.<\/li>
  2. Deliver the item(s) to the address below: 60, JALAN SS 2\/75, SS 2, 47300 PETALING JAYA, SELANGOR. ATTN: HEXPERT MALAYSIA SDN BHD (CS)<\/li><\/ol>

    HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROGRESSED?<\/strong><\/p>

    All issues relating to dissatisfaction on our customer\u2019s orders will be reviewed by our team. If you are initiating a return, we try our best to reply you as quickly as a possible within 24 hours.<\/p>

    Returns\/ Refunds\/ Exchanges will be progressed within 7-10 business days of acknowledgement. We will process through the same method you used to pay. <\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Polisi Pemulangan & Pertukaran Return & Exchanges If you are not satisfied with your item(s) because of defects, you may return the item, subject to the following: Returns must be done within 7 days of receipt of purchase item(s). Item(s) must be unused Item(s), must be returned to us in the original packaging & in […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25358","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.hexpertmalaysia.com\/ms\/wp-json\/wp\/v2\/pages\/25358","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hexpertmalaysia.com\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hexpertmalaysia.com\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hexpertmalaysia.com\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hexpertmalaysia.com\/ms\/wp-json\/wp\/v2\/comments?post=25358"}],"version-history":[{"count":2,"href":"https:\/\/www.hexpertmalaysia.com\/ms\/wp-json\/wp\/v2\/pages\/25358\/revisions"}],"predecessor-version":[{"id":25399,"href":"https:\/\/www.hexpertmalaysia.com\/ms\/wp-json\/wp\/v2\/pages\/25358\/revisions\/25399"}],"wp:attachment":[{"href":"https:\/\/www.hexpertmalaysia.com\/ms\/wp-json\/wp\/v2\/media?parent=25358"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}