FAQ
FAQDelivery
Where does HEXPERT MALAYSIA deliver to?
All deliveries are made within West Malaysia & East Malaysia
Do you have any delivery charges?
We do have a small sub-charges of RM10 (West Malaysia) & RM20 (East Malaysia) for purchases below RM200.
Do you ship internationally?
For international shipping , kindly WhatsApp our customer support team for more information.
How long does it take to deliver my order?
We will pack and deliver your order as soon as possible, it would take around 3-5 working days to receive the goods.
Please note that we do not ship on Saturdays, Sundays or public holidays. We will do all we can to ensure your order is delivered as soon as possible.
Can I pick it up from the shop or walk-in?
Yes, you can place your order online and pick it up or walk in at Hattitude Salon located at PJ SS2, SUNWAY GEO and DESA PARK CITY.
How do I enjoy free shipping?
Purchase above RM200 to enjoy free shipping for deliveries within Malaysia.
FAQPayment
How can I pay for my orders?
We accept debit cards and credit cards and online banking options. Please be informed that the Cash On Delivery option is not available for online purchases at the moment.
FAQReturn Policy
What if the item I received is damaged or faulty?
We are constantly doing our utmost best to ensure that all items sold are of the highest of quality.
Should you have received a faulty or damaged item, please email us at contact our customer support team through WhatsApp so that we can assist in reviewing the matter for you!
Are returns and exchanges allowed?
Kindly be informed that all items are not available for returns and exchanges due to hygiene and nature of the product’s purpose.
All items once sold are non-refundable.